Privacy Policy

Introduction

SolarByte GmbH ("we", "our", or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our renovation services.

As the data controller, SolarByte is responsible for ensuring that your personal data is processed in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws.

Data We Collect

We collect and process various types of personal data when you interact with our services. The data we collect includes information you provide directly to us and information collected automatically through your use of our website.

Information You Provide

• Contact information (name, email address, phone number, postal address)
• Project details and renovation requirements
• Budget information and service preferences
• Communication preferences and correspondence
• Payment information (processed securely by our payment providers)

Automatically Collected Information

• Website usage data and analytics information
• IP address and browser information
• Device information and operating system details
• Cookies and similar tracking technologies

How We Use Your Information

We process your personal data for specific purposes based on legitimate legal grounds. Our use of your data includes providing our renovation services, communicating with you, and improving our business operations.

Service Delivery

• Processing and responding to your enquiries and quote requests
• Providing renovation services and project management
• Scheduling appointments and site visits
• Processing payments and managing contracts
• Providing customer support and aftercare services

Communication

• Sending service updates and project communications
• Responding to your questions and providing support
• Sending important notices about our services
• Marketing communications (with your consent)

Business Operations

• Improving our website and services
• Conducting business analysis and planning
• Ensuring compliance with legal obligations
• Protecting against fraud and security threats

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract performance: To provide our renovation services and fulfil our contractual obligations
• Legitimate interests: To improve our services, conduct business analysis, and ensure security
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers and in specific circumstances as outlined below:

Service Providers

• Payment processors for secure transaction handling
• Cloud hosting providers for data storage and website operation
• Analytics providers to understand website usage
• Email service providers for communications

Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights, property, or safety, or that of others.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Our data retention periods are based on the type of information and the purpose for processing.

• Customer data: Retained for the duration of our business relationship plus 7 years for legal and tax purposes
• Marketing data: Retained until you withdraw consent or for 3 years of inactivity
• Website analytics: Anonymised after 26 months
• Contact enquiries: Retained for 2 years unless a business relationship develops

Your Rights

Under GDPR and applicable data protection laws, you have specific rights regarding your personal data. These rights include the ability to access, correct, and control how your information is used.

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another service provider
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent: Withdraw consent for processing where consent is the legal basis

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection and security
• Secure backup and disaster recovery procedures

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us using the information below. We are committed to addressing your concerns promptly and transparently.

You also have the right to lodge a complaint with a supervisory authority, in particular in the EU member state of your habitual residence, place of work, or place of the alleged infringement.